Frequently Asked Questions

Service advisors often struggle with maintaining consistency when recommending services. AutoRx solves this by analyzing vehicle service history against your shop's time and mileage intervals, providing clear recommendations based on actual data rather than memory or intuition. This ensures every customer receives consistent, data-backed maintenance recommendations regardless of which advisor they work with.

Missing service opportunities is a common challenge that costs shops thousands in lost revenue. AutoRx automatically flags overdue services based on the vehicle's complete service history, highlighting maintenance items that may have been declined previously or simply overlooked. This systematic approach ensures service advisors can confidently present necessary services that improve vehicle longevity while increasing average repair order value.

During rush periods, service advisors often lack time to thoroughly review vehicle history, leading to missed opportunities and inconsistent recommendations. AutoRx streamlines this process by instantly surfacing relevant vehicle history and automatically identifying needed maintenance in a clear, organized format. This saves valuable minutes on each customer interaction while improving service recommendations and customer trust.

Recommending services that were recently performed is a common challenge that can damage customer trust and reputation. AutoRx's warranty tracking feature automatically identifies previously installed parts and completed services based on customizable parameters, alerting advisors before they recommend redundant work. This prevents the embarrassing mistake of suggesting a transmission service when one was performed recently, ensuring customers receive only necessary recommendations.

Building customer trust requires transparent, data-backed service recommendations rather than gut-feeling suggestions. AutoRx gives service advisors the ability to show customers exactly why specific maintenance is being recommended based on the vehicle's actual service history and established maintenance intervals. This transparency builds customer confidence that recommendations are necessary rather than just profitable for the shop.

Building accurate estimates quickly is essential for service advisor productivity. AutoRx streamlines this process by providing instant access to the vehicle's maintenance history, automatically identifying needed services, and allowing advisors to quickly add appropriate canned jobs directly to the repair order. This reduces estimate preparation time while ensuring comprehensive coverage of all necessary maintenance items.

Increasing ARO while building customer trust is possible with data-driven recommendations. AutoRx helps service advisors boost ARO by surfacing legitimately needed maintenance based on established intervals and actual vehicle history. Rather than recommending unnecessary services, advisors can confidently suggest truly needed maintenance items with the backing of real data, increasing revenue while strengthening customer relationships.

Service advisors spend valuable time manually reviewing vehicle history, researching maintenance intervals, and preparing estimates. AutoRx's AI-powered system automatically analyzes service records, identifies maintenance needs, and recommends appropriate services without manual research. This automation saves advisors 5-10 minutes per customer interaction, allowing them to focus on delivering exceptional service experiences rather than combing through records and maintenance schedules.

AutoRx is currently available as a Chrome extension that integrates with Tekmetric. You'll need:

• An active Tekmetric subscription
• Google Chrome browser
• AutoRx subscription (monthly or annual)

We're actively working on expanding compatibility with other shop management systems and browsers. If you have specific requests, please contact us at sales@autorx.app.

AutoRx intelligently analyzes vehicle data from multiple sources to provide comprehensive service recommendations:

• Tekmetric service records for complete history
• Manual notes you add about external services performed elsewhere
• Your shop's customized maintenance intervals

Our AI combines the vehicle's age, current date, mileage, and service history, then compares this data with your shop's service intervals to determine what maintenance is due or overdue. This data-driven approach ensures consistent, accurate recommendations across all service advisors.

Yes! AutoRx comes with 25 customizable service intervals that you can tailor to match your shop's maintenance philosophy. You can modify both mileage and time intervals or disable specific services entirely. This ensures recommendations align with your shop's approach to vehicle maintenance. While adding brand new custom services isn't available yet, it's a feature we're actively developing.

AutoRx streamlines estimate creation by allowing you to add canned jobs directly to repair orders. Regular canned jobs are fully supported, adding the job exactly as configured in Tekmetric. Due to Tekmetric API limitations, "smart" canned jobs are added as placeholders that require completing within Tekmetric. AutoRx offers multiple ways to organize canned jobs through our custom mapping system, favorites functionality, and comprehensive job search.

AutoRx offers flexible subscription options with no long-term contracts required:

• Monthly subscription: $150/month per location
• One-time setup fee: $100
• 30-day satisfaction guarantee with full refund

You can manage your subscription through our Stripe Billing Portal, including cancellation at any time. For special arrangements or multi-location discounts, please contact sales@autorx.app.

Data security is our priority. AutoRx only retains the minimal data needed to function and follows strict security protocols:

• Repair Order data is retained for just 7 days before being automatically cleared
• No personal or proprietary customer information is stored long-term
• All data transmission uses secure, encrypted connections
• We maintain strict compliance with industry security standards

Our approach is designed to provide the functionality you need while protecting your shop and customer information.